Order lookup
Check live order status for the customer.
A Shopify AI agent on WhatsApp
Connect your store so the agent can look up orders, recommend products and handle common requests.
Order lookup
Recommendations
What you can do
Recommendations
Suggest products from your catalog.
Order tagging
Tag orders automatically from the chat.
Cancel on request
Handle cancellation requests you allow.
How it works
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01
Add your knowledge
Upload the answers, products and policies your agent should know.
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02
Write the instructions
Describe the job in plain language.
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03
Go live
Turn it on and keep a human one click away.
Common questions
Do I need custom development?
No. You connect the store and write the agent instructions.
Do I need to know how to code?
No. You build everything on a visual canvas, and developers are only needed for custom integrations.
Can a person take over a chat?
Yes. Pause the bot for any conversation and reply yourself, then switch it back on.
Explore more: AI agents
Ready to try it on your own business?
Open a free account, connect your channel and build your first flow in minutes.