Why Your Business Needs A Chatbot
With rising competition, gaining an edge and outpacing your competitors is crucial. This is one of many reasons why your business needs a chatbot. You may have heard the buzz and wondered what all the excitement is about. Four simple words: CHATBOTS ARE WORTH IT. They deserve the hype, attention, and growing recognition they’re receiving […]
Why Would a Company Use Conversational Marketing
Companies today adopt conversational marketing for both profit-based and customer-focused reasons. Conversational marketing has brought a more personal approach to business interactions. Although still underutilized, companies leveraging this strategy are experiencing significant benefits. With the rise of online businesses comes fierce competition. Customers now have high expectations and demand immediate responses from businesses. Recent studies […]
Why Should Online Stores Use Social Media for Customer Service
Every day, more people are actively engaging on social media, creating a massive opportunity for online stores to connect with both new and existing customers. Given this, businesses must leverage their social media platforms for customer service. For instance, Facebook boasts over 2 billion users, with 1.3 billion using Facebook Messenger to communicate with friends, […]