Why Should Online Stores Use Social Media for Customer Service
Every day, more people are actively engaging on social media, creating a massive opportunity for online stores to connect with both new and existing customers. Given this, businesses must leverage their social media platforms for customer service. For instance, Facebook boasts over 2 billion users, with 1.3 billion using Facebook Messenger to communicate with friends, […]
Ways You Can Improve Customer Service In Retail With Chatbots
For any business, including retail, continuous improvement is essential. Retailers and marketers must always aim to enhance their services and adapt to the ever-evolving trends in the digital marketing world. One effective way to achieve this is by using chatbots to improve customer service in retail. With increasing competition in the online retail space, retailers […]
Social Media customer Service Best Practices
A significant portion of customers today are active social media users. This is evident from the fact that the number of daily active social media users worldwide has surpassed 1.5 billion. Recent analyses predict that this number will grow to over 3 billion within the next two years. Businesses are investing heavily in social media […]