What is a chatbot? A plain guide for businesses in Bangladesh

What is a chatbot?

A chatbot is software that answers messages the way a person would. When a customer writes to your Facebook Page, the bot replies instantly and automatically, so you no longer have to sit by the inbox.

How does it work?

There are two common styles:

1. Rule based: you decide which reply goes with which question. For example, when someone writes "price", the bot sends the price list.
2. AI based: the bot understands the question and writes the answer itself.

With Bangla Chatbot you can use both together.

Why it helps a business in Bangladesh

• Round-the-clock support: customers get answers even at 2 a.m.
• Faster replies: a quick answer keeps the buyer from going to another shop.
• Order capture: take name, phone and address inside Messenger.
• Lower cost: one bot handles far more conversations than one staff member.
• Lead collection: keep customer details for later broadcasts.

Getting started

1. Open a Bangla Chatbot account.
2. Connect your Facebook Page.
3. Build your first bot in the visual flow builder.
4. Go live and watch the reports.

It takes only a few minutes and needs no coding.